FAQ

What types of payment do you accept?

We accept these payments methods.

  • PayPal
  • Mastercard
  • Visa
  • American Express
  • Google Pay
  • Apple Pay

You Is delivery free?

  • Yes, we offer free shipping for all orders in Australia.

What currency is the store and it's products in?

  • All products displayed on our website are in AUD.

How long will my delivery take?

  • Once you place your order, we need 1-2 business days (mon-fri) to process it. After your order is processed, it will be shipped and usually takes 7-8 business days (mon-fri) to arrive. 

How do I track my order?

  • We will send you a tracking code by email. You can track your order using our Track Your Order.

How many days do I have to return an item?

  • We offer a 30-day return policy from the day of delivery.

What should I do if I receive a damaged package?

  • We apologize for any inconvenience. Please provide clear photos of the problem, and we will cover the return shipping cost and replace the item free of charge. Contact us to arrange the replacement.

What if I want to return an item due to a change of mind?

  • If you want to return an item due to a change of mind or an order error, please note that you will be responsible for the return postage costs. We recommend that you carefully check your order before finalizing it to ensure your satisfaction.

When will I get a refund after returning my product?

  • Once we receive and approve the return, you will be refunded within 14 days to your original payment method.

Can I exchange an item?

  • Unfortunately, we do not accept exchanges. However, you can return your items within 30 days and place a new order.

Do you charge a restocking fee for returns?

  • No, we do not charge a restocking fee for returned items.

Can I cancel an order?

  • We cannot cancel an order once it has been placed. Please check your items carefully before completing your purchase.

Contact us with the information below:

Store Name: Zula Fashion
Business address: 63-66 Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE, the United Kingdom

Phone number: +61489905309
E-mail: info@zulafashion.au

Opening hours customer service:
Monday - Friday: 09:30 - 18:00
Saturday - Sunday: 12:00 - 17:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)

We aim to reply to your e-mail within 1 day